Lucy Palmer, BACP

Lucy Palmer is a counsellor based in Scotland who works from a person-centred perspective. She greets new clients with a warm, non-judgemental approach and aims to make the first steps into counselling less daunting. Lucy draws on a Higher National Diploma in Counselling and three years of practice to support people through hard times.

She listens first and follows the person’s pace. Sessions focus on helping people reconnect with their own strengths and make sense of what they are facing. Lucy works in an LGBTQ+ inclusive way and offers a calm space for identity questions, grief, anxiety or low mood.

Lucy’s background includes roles as a counsellor, a listening service volunteer and an online peer supporter. That mix of experience informs a straightforward style that values clarity and empathy. She aims to help people develop tools that feel usable after sessions finish.

Her approach is integrative, informed by Humanistic, Cognitive Behavioural Therapy and Psychodynamic ideas while keeping the relationship central. That means practical conversations about thoughts and feelings alongside gentle exploration of past patterns when relevant.

Lucy provides live sessions on Tuesdays by video call, telephone and messaging. She uses a subscription model that can be cancelled at any time, and sessions are scheduled through the service’s booking flow. To begin, users complete a short matching questionnaire and arrange a time that suits them.

How Lucy uses person-centred work online

Lucy works from a Client-Centred Therapy perspective, which means the session begins with listening and reflecting what matters to the person. This approach helps when someone needs acceptance, to talk about identity, or to find their own answers to difficult feelings.

She also draws on ideas from Cognitive Behavioural and Psychodynamic ways of working when useful. CBT-style ideas can help with changing unhelpful thought patterns and coping with anxiety or low mood. Gentle psychodynamic exploration can help uncover repeating relationship patterns or attachment concerns when the client wants to look back at their history.

Choosing the right approach is part of the work together. Lucy treats the process as collaborative and will help clients try different ways of working until they find what fits their needs and goals.

The therapist offers live sessions by video call, telephone and messaging, and sessions are scheduled through the service booking system. If you want to confirm which formats are currently available for your situation, check the booking options before you start. Online sessions can make it easier to fit counselling around work, reduce travel time and allow shorter or more flexible check-ins when needed.