Heidi Arntzen, AASW

Heidi Arntzen is a social worker and counsellor who offers calm, down-to-earth support for people carrying a lot on their own. She works in a warm, collaborative way and aims to help clients feel understood while they make changes at a pace that suits them.

Heidi has six years' experience supporting adults in mental health and alcohol and other drug settings. She focuses on anxiety, stress, depression, grief, trauma and addiction, and helps people strengthen coping skills and build insight into what keeps them stuck.

Many clients find they are usually the one others rely on, so sessions become a rare chance to focus on their own needs. Heidi listens without judgement and helps identify small, practical steps that fit everyday life. She balances emotional support with hands-on strategies that can be tried between sessions.

Her work is grounded in person-centred, strengths-based, and trauma-informed practice. She uses evidence-informed techniques such as motivational interviewing and CBT-informed strategies alongside solution-focused work and psychoeducation to build skills and momentum.

Heidi also draws on lived experience supporting a loved one through significant mental health challenges and navigating breast cancer. That personal perspective informs a gentle, empathetic approach that aims to help people feel less isolated as they work towards sustainable wellbeing.

How evidence-informed techniques translate to online therapy

Heidi uses approaches that focus on motivation and practical skills. Motivational Interviewing helps people clarify what matters to them and find internal reasons to change, which can be useful for addressing substance use and stuck patterns. CBT-informed strategies look at thoughts, feelings and behaviours, and introduce small experiments and coping skills to reduce anxiety and low mood.

Finding the right mix of approaches is part of the work. Heidi aims to collaborate with each person to choose methods that match their needs, goals and life situation, and she adjusts techniques as progress is made.

Session formats are not specified in the biography, so please confirm current options before booking. Online sessions can make it easier to fit therapy into a busy week, reduce travel time and allow shorter check-ins when needed. They can also let people join from different locations if that suits their schedule. If you want to explore how a particular setup would work, mention it when you complete the matching questionnaire and Heidi can discuss practical arrangements.